Privacy Policy
iQUAD Business Solutions LLP respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit iquad.in, contact us, request our services, or otherwise interact with us through our website and digital services.
By using our website or voluntarily providing your personal information, you acknowledge that you have read and understood this Privacy Policy.
1. About Us
iQUAD Business Solutions LLP is a software development and technology solutions company providing software products, ERP solutions, SaaS applications, mobile and web applications, BPO services and other technology services.
For the purposes of this Privacy Policy, “iQUAD”, “we”, “us” or “our” refers to iQUAD Business Solutions LLP.
Website: https://iquad.in
2. Information We Collect
Depending on how you interact with our website and services, we may collect the following categories of information:
A. Information You Provide
When you contact us, request a quotation, submit an enquiry, register for a service, or communicate with us, we may collect:
- Name
- Company or organisation name
- Email address
- Mobile or telephone number
- Business address
- Designation or job title
- Information about your business or requirements
- Information contained in your enquiry or communication
- Any other information you voluntarily provide to us
B. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website or source
- Approximate geographic information derived from technical data
- Website usage and interaction information
This information may be used for website security, analytics, troubleshooting and improving our website and services.
3. How We Use Your Information
We may use personal information for the following purposes:
- To respond to enquiries and requests
- To provide information about our products and services
- To prepare quotations and proposals
- To communicate with customers and prospective customers
- To provide, maintain and improve our software products and services
- To provide customer support
- To process service-related requests
- To manage business relationships
- To send important service or administrative communications
- To send marketing communications where permitted by applicable law
- To understand website usage and improve our website
- To detect, prevent and investigate fraud, abuse, security incidents or unauthorised activity
- To comply with applicable legal, regulatory and accounting requirements
- To establish, exercise or defend our legal rights
We aim to collect and use only information that is reasonably necessary for the relevant purpose.
4. Legal Basis for Processing
Where applicable, we process personal data in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 and applicable rules and regulations.
Depending on the circumstances, processing may be based on:
- Your consent;
- Your voluntary provision of information for a specified purpose;
- The performance of a service or business relationship;
- Compliance with a legal obligation; or
- Other lawful purposes permitted under applicable law.
Where consent is required, we will seek consent in an appropriate manner and provide information about the purpose for which the personal data is being collected.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better user experience.
Cookies may be used for purposes such as:
- Essential website functionality
- Website security
- Analytics and performance measurement
- Remembering user preferences
- Understanding how visitors use our website
You may configure your browser to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.
6. Analytics and Third-Party Services
We may use third-party services for purposes such as:
- Website analytics
- Website hosting
- Cloud storage
- Email delivery
- SMS or communication services
- Payment processing
- Customer support
- Security and monitoring
- Marketing and advertising
Such service providers may process information on our behalf and are expected to use the information only for the purposes for which it is provided or as otherwise permitted by applicable law.
Where third-party services collect information directly through their own technologies, their respective privacy policies may also apply.
7. Sharing of Personal Information
We do not sell your personal information as a standalone commercial asset.
We may share personal information where reasonably necessary with:
A. Service Providers
We may share information with trusted service providers who assist us with:
- Hosting and cloud infrastructure
- Software and technology services
- Email and SMS communication
- Analytics
- Payment processing
- Customer support
- Security and monitoring
These providers are expected to process information only for legitimate business purposes and in accordance with applicable requirements.
B. Legal and Regulatory Requirements
We may disclose information where reasonably necessary to:
- Comply with applicable laws or regulations;
- Respond to lawful requests from government or regulatory authorities;
- Comply with court orders or legal processes;
- Protect our rights, property or safety; or
- Investigate fraud, security incidents or unlawful activity.
C. Business Transactions
If iQUAD undergoes a merger, restructuring, acquisition, sale of assets or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction.
Depending on the nature of the information and service, security measures may include:
- HTTPS/TLS encrypted communication
- Access controls
- Authentication mechanisms
- Role-based access
- Server and infrastructure security
- Backup and recovery procedures
- Monitoring and security measures
- Restricted access to personal information
However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted or stored electronically.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, or for other legitimate purposes permitted by applicable law.
When information is no longer required, we may delete, anonymise or otherwise dispose of it in accordance with applicable legal and operational requirements.
10. Your Rights
Subject to applicable law and any conditions or limitations prescribed by law, you may have rights regarding your personal information, including the right to:
- Request information about the personal data we process;
- Request correction of inaccurate or incomplete personal information;
- Request deletion or erasure of personal information where applicable;
- Withdraw consent where processing is based on consent;
- Raise a grievance regarding the processing of your personal information; and
- Exercise other rights available under applicable data protection laws.
Requests may be made using the contact details provided in this Privacy Policy.
We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.
11. Withdrawal of Consent
Where we process your personal information based on consent, you may withdraw your consent by contacting us using the details provided below.
Withdrawal of consent will not affect processing that was already carried out lawfully before the withdrawal. It may also affect our ability to provide certain services where the information is necessary for providing those services.
12. Children’s Privacy
Our website and general business services are not intentionally directed at children.
We do not knowingly collect personal information from children in circumstances where applicable law requires parental or guardian consent without obtaining the required consent.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.
13. Links to Other Websites
Our website may contain links to third-party websites, applications or services.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. International Data Processing
Some of our technology, hosting, communication or service providers may process information using infrastructure located outside India.
Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual or organisational safeguards.
15. Business Customers and Software Users
Our software products and SaaS services may allow our business customers to store or process information relating to their own customers, employees, suppliers or other users.
In such circumstances, the business customer may determine the purposes for which that information is collected and used. Depending on the nature of the service and applicable law, iQUAD may process such information on behalf of the customer as a service provider or processor.
Customers using our software services are responsible for ensuring that their collection and use of personal information complies with applicable laws and their own privacy obligations.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.
When we make changes, we will update the “Last Updated” date shown at the beginning of this Privacy Policy.
We encourage visitors to periodically review this page for the latest information about our privacy practices.
17. Grievance and Privacy Contact
If you have questions, concerns, requests or complaints regarding this Privacy Policy or the processing of your personal information, please contact us.
iQUAD Business Solutions LLP
Website: https://iquad.in
Email: mail@iquad.in
Address: 2nd floor, Rose Tower, Kurishupally Road, Ravipuram, Cochin, Kerala, India
We will make reasonable efforts to review and respond to privacy-related requests within the period required by applicable law.
18. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes relating to privacy or the use of our website or services shall be subject to the applicable jurisdiction of the courts having jurisdiction over iQUAD’s relevant place of business, subject to applicable law.
19. Contact Us
For any questions regarding this Privacy Policy or our privacy practices, please contact:
iQUAD Business Solutions LLP
Email: mail@iqud.in
Website: https://iquad.in